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Sending Guide
Pack, label and book your parcels so they arrive quickly and in good condition.
Packing checklist
- Use a sturdy box or satchel that fits the item snugly
- Fill empty space so nothing moves when shaken
- Seal every seam with packing tape
- Remove or cover old labels and barcodes
- Mark fragile items clearly on more than one side
Labelling checklist
- Receiver name, full address and postcode
- Receiver phone number for delivery updates
- Authority to leave, if the receiver has given it
- One label per parcel, on the largest flat side
What we can and cannot carry
| Item | FC Express |
|---|---|
| Satchels and cartons one person can carry | Yes |
| Bulky or heavier items | Yes, as a two-person or pallet booking |
| Fragile items, well packed | Yes, at sender’s risk unless insured |
| Dangerous goods (batteries shipped alone, aerosols, flammables) | Ask us first |
| Cash, jewellery and other valuables | No |
Sending questions
How do I get same-day delivery?
Bookings made early in the day can be delivered the same day in our Sydney metro area. Later bookings go out the next business day. Contact us for the cut-off in your area.
What happens if nobody is home?
If the receiver has given authority to leave, the driver leaves the parcel in a safe place and takes a photo. Otherwise we leave a card and try again the next business day, or the receiver can arrange to collect it.
How big can a parcel be?
Satchels, cartons and small bulky items are standard. Items one person can carry are standard. Heavier or larger items can be booked as a pallet or two-person delivery.
Do you deliver on weekends?
Saturday delivery is available by arrangement in some areas. Ask us about your suburbs.